Portfolio

AI Customer Service Hub

GPT semantic understanding, multi-platform integration, 300% efficiency boost

ai-cs.demo.oyaytech.com

Conversations

5

W

Wang Xiaoming 14:32

When will my order arrive?

C

Chen Meiling 14:18

Okay, thanks for your help!

L

Li Dahua

13:55 2

How do I process a return?

Z

Zhang Yating 12:40

I'd like to know about membership plans

L

Lin Zhiwei

11:22 1

What if payment fails?

W

Wang Xiaoming

Online

2026/03/18 14:20 - Conversation started

W

Hi, I placed an order last week (Order #20260312-0847). Could you check the shipping status?

14:20

CS

Hello Mr. Wang! I'm support agent Xiao Xun. Let me check the order status for you. One moment please! 😊

14:21

CS

Found it! Order #20260312-0847 was shipped yesterday and is currently being delivered by T-Cat Express. Tracking number: TC8847562319. Expected delivery is tomorrow.

14:25

W

Great! But I'll only be home in the afternoon tomorrow. Can I choose a delivery time slot?

14:28

CS

No problem! I've contacted the carrier and changed the delivery window to tomorrow 14:00-18:00. You'll receive an SMS notification, so please keep an eye on your phone.

14:30

W

When will my order arrive?

14:32

Type a message...

W

Wang Xiaoming

VIP Member

Online

Customer Info

[email protected]

0912-345-678

Order History: 23 orders

Registered: 2024/06/15

Recent Orders

#0847 Shipping

NT$ 2,480

#0793 Completed

NT$ 1,350

#0651 Completed

NT$ 4,200

Key Features

Live Chat

WebSocket real-time messaging with text, image, and file support. Millisecond delivery.

Ticket Management

Complete ticket lifecycle management with auto-tracking, priority sorting, and SLA monitoring.

Smart Routing

AI-powered analysis of customer issues, auto-routing to specialized agents for faster response times.

Analytics Reports

Real-time dashboards, agent performance analytics, and customer satisfaction tracking for data-driven decisions.

Multi-Platform Integration

Unified management across LINE, Facebook Messenger, and web live chat channels.

Knowledge Base

Build FAQ and knowledge base with quick-reply templates to speed up support resolution.

Tech Stack

Laravel WebSocket Redis Vue.js PostgreSQL LINE SDK

Need a similar solution?

Let's discuss how we can build the perfect system for your business.

Contact us

AI Customer Service Hub

Conversations

Wang Xiaoming

Wang Xiaoming

Customer Info

Tags

Recent Orders

Key Features

Live Chat

Ticket Management

Smart Routing

Analytics Reports

Multi-Platform Integration

Knowledge Base

Tech Stack

Need a similar solution?