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AI Customer Service Hub

GPT semantic understanding, multi-platform integration, 300% efficiency boost

ai-cs.demo.oyaytech.com
W

Wang Xiaoming

Online

2026/03/18 14:20 - Conversation started
W
Hi, I placed an order last week (Order #20260312-0847). Could you check the shipping status?
14:20
CS
Hello Mr. Wang! I'm support agent Xiao Xun. Let me check the order status for you. One moment please! 😊
14:21
CS
Found it! Order #20260312-0847 was shipped yesterday and is currently being delivered by T-Cat Express. Tracking number: TC8847562319. Expected delivery is tomorrow.
14:25
W
Great! But I'll only be home in the afternoon tomorrow. Can I choose a delivery time slot?
14:28
CS
No problem! I've contacted the carrier and changed the delivery window to tomorrow 14:00-18:00. You'll receive an SMS notification, so please keep an eye on your phone.
14:30
W
When will my order arrive?
14:32
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Key Features

Live Chat

WebSocket real-time messaging with text, image, and file support. Millisecond delivery.

Ticket Management

Complete ticket lifecycle management with auto-tracking, priority sorting, and SLA monitoring.

Smart Routing

AI-powered analysis of customer issues, auto-routing to specialized agents for faster response times.

Analytics Reports

Real-time dashboards, agent performance analytics, and customer satisfaction tracking for data-driven decisions.

Multi-Platform Integration

Unified management across LINE, Facebook Messenger, and web live chat channels.

Knowledge Base

Build FAQ and knowledge base with quick-reply templates to speed up support resolution.

Tech Stack

Laravel WebSocket Redis Vue.js PostgreSQL LINE SDK

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